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School of Business Administration, Gebze Institute of Technology, 41400 Kocaeli, Turkey Received 24 April 2013; Revised 20 September 2013; Accepted 1 January 2014; Published 16 March 2014Academic Editor: David Bulger Copyright © 2014 Esin Sadikoglu and Hilal Olcay.This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Leaders in a TQM system view the firm as a system; support employee development; establish a multipoint communication among the employees, managers, and customers; and use information efficiently and effectively.
In addition, leaders encourage employee participation in decision-making and empower the employees.
The final Section, Section 6, presents discussion, managerial implications, future research implications, research limitations, and conclusion.
Most of the previous studies report that overall TQM practices have positively been related to productivity and manufacturing performance [4, 5], quality performance [6–9], employee satisfaction/performance [3, 7], innovation performance [3, 9, 10], customer satisfaction/results [5, 7, 11, 12], competitive advantage [13, 14], market share , financial performance [7, 13, 16–18], and aggregate firm performance [1, 3, 11, 14, 19–23].
Section 2 also includes the proposed research model and the hypotheses related to the relationship between TQM practices and performance measures.
Programming Homework - Thesis Total Quality Management Higher Education
Section 3 explains the reasons and the barriers of TQM practices.
The reasons of the mixed results can be as follows.
Research with appropriate analytical methodologies and measuring tools can significantly contribute to investigating work on TQM which analyzed reasons of the relationship between TQM practices and performance.
We obtained 242 usable questionnaires, with a satisfactory response rate of 48.4 percent.
We conducted exploratory factor analysis and multiple regression analysis.