Case study 1: According to Real Time Economics, there are industries that have genuinely evolved, with more roles for people with analytical and problem-solving skills.In healthcare, for example, a regulatory change requiring the digitization of health records has led to greater demand for medical records technicians.By following the whole process, you will be able to enhance your problem-solving skills and increase your patience.
For these, see our sections on Creativity for step 2 (generating alternatives); Decision Making for step 3 (evaluating and selecting alternatives); and Project Management for step 4 (implementing solutions).
The articles in this section of Mind Tools therefore focus on helping you make a success of the first of these steps – defining the problem.
Many of these help you create a clear visual representation of the situation, so that you can better understand what's going on. To generate viable solutions, you must have a solid understanding of what's causing the problem.
Using our example of substandard work, Cause-and-Effect diagrams would highlight that a lack of training could contribute to the problem, and they could also highlight possible causes such as work overload and problems with technology.
Whether to help a client solve a problem, support a problem-solver, or to discover new problems, problem-solving is a crucial element to the workplace ingredients.
Everyone can benefit from effective problem-solving skills that would make people happier. Hence, this approach is a critical element but how can you do it effectively? People tend to put the solution at the beginning of the process but they actually needed it at the end of the process.
If you commit yourself too early, you can end up with a problem statement that's really a solution instead.
For example, consider this problem statement: "We have to find a way of disciplining of people who do substandard work." This doesn't allow you the opportunity of discovering the real reasons for under-performance.
For example, if performance in your department is substandard, you might think the problem is with the individuals submitting work.
However, if you look a bit deeper, the real issue might be a lack of training, or an unreasonable workload.