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You are likely to have to apply techniques of problem solving on a daily basis in a range of working situations, for example: You may have to use a logical, methodical approach in some circumstances, or be prepared to use creativity or lateral thinking in others; you will need to be able to draw on your academic or subject knowledge to identify solutions of a practical or technical nature; you will need to use other skills such as communication and planning and organising to influence change.Whatever issue you are faced with, some steps are fundamental: These are important skills which recruiters look for.
Identify the TASK: Whilst listening to the customer, I accessed his record.
This was no help in solving the problem as it simply reiterated what the customer was saying and did not give any more up-to-date information.
We run regular workshops on employability skills, and you can book an appointment with one of our advisers to discuss how to improve your employability in relation to your career choices.
More articles: You can also check out our Assessement Centre and Psychometric Tests pages for details of the problem-solving exercises recruiters use in their selection processes.
Many employers are recognizing the value and placing significant investments in developing the problem solving skills of their employees.
While we often think about these skills in the work context, problem solving isn't just helpful in the workplace.
There seemed to have been an error which had resulted in my customer’s record not being updated, so I reserved the item for this customer and then persuaded the Logistics Manager to include him in the schedule.
Highlight the RESULT you achieved: My shift was over but I telephoned him back and explained what I had done and hoped very much that it was convenient for him to accept delivery the following day.
The challenges you may face in your professional career are likely to be a bit more complicated than these examples, however the skills and processes you use to come up with solutions are largely the same, as they rely on your ability to analyse a situation and decide on a course of action.
Problem solving and decision making are likely to be essential aspects of a graduate-level job, so it is important to show a recruiter that you have the personal resilience and the right skills to see problems as challenges, make the right choices and learn and develop from your experiences.