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Gertrude recently sent an email to her boss recommending that her department upgrade its design software.
Downward communication should be used to inform and educate employees on corporate news and events and to combat rumors and problems.
Upward communication should be allowed by management so employees can ask questions, submit suggestions and offer different points of view.
Companies need to listen to worker feedback and take action when needed.
This will result in a company with excellent productivity and employee satisfaction.
They also want to have the ability to share ideas, thoughts and concerns within the company.
Studies have shown that even after a layoff, companies that have excellent communication are able to retain the surviving employees.
This usually occurs due to employees who communicate freely with each other over workplace concerns.
Companies can avoid this issue if they are sensitive to worker complaints and issues. Workplace communication can lead to worker burn-out or information overload.
This ultimately provided Gertrude with a reason to fully commit to a new organizational structure. Workplace communication can lead to the snowball effect in worker actions.
For example, many times when employees quit, there is a snowball effect where additional employees also quit.